The things people ask at the counter
If it is not here, the helper in the corner knows the menu, and the team in the shop knows the rest.
Ordering
What time do you open and close?
7:45am to 12:15am, seven days a week. The kitchen runs the whole time, so a late bowl is a normal order.
Can I order ahead?
Yes. Order pickup or delivery through Uber Eats, or walk in. Pickup is quickest when it is busy.
Are the prices on this site the in store prices?
They are the pickup prices listed on our ordering app. In store prices may differ slightly, and the counter always has the final word.
What is the most popular thing on the menu?
Build Your Bowl, then Dutch Pancakes, then Biscoff Indulgence, by how often people order them.
Dietary
Is your açaí vegan?
Yes. Our açaí is certified organic, vegan, Kosher, gluten free and non GMO. Ask for no honey or condensed milk and most bowls are fully plant based.
Do you have a sugar free açaí?
Yes, a zero added sugar açaí. Ask for it as the base of any bowl.
What is gluten free?
The açaí itself, the gluten free waffle cone for the Açaí Cone, and the whole dessert cabinet: New York cheesecake, Ferrero Rocher cake, chocolate soufflé, mini cakes, muffins and macarons. Granola and toast toppings are not, so say so when you order.
I have a nut allergy. What should I know?
Peanut butter, pistachio and hazelnut are all on the menu and share the kitchen. Tell the team when you order and they will walk you through what is safe.
The açaí
What makes Austropical açaí different?
Austropical is the brand as well as the shop. Every bowl uses Premium Grade A organic açaí from the Amazon, certified by USDA and ACO. Deep purple and rich, not a watered down blend.
Where does it come from?
The Amazon rainforest in Brazil. Austropical partners with the Black Jaguar Foundation on reforesting degraded parts of the Amazon and the Cerrado Savanna, and the Great Barrier Reef Foundation on coral restoration.
Is it organic?
Yes, certified organic by USDA and by ACO, Australian Certified Organic.
Groups and wholesale
How big is the Party Box?
Regular feeds 2 to 3 people, Large feeds 5 to 7. Premium açaí with fresh fruit and crunchy granola, customised with your sauces and extras. Work out how many you need.
Can I order for an office or event?
Yes. Use the group order form, which opens an email with your details filled in, or order Party Boxes straight through the app.
Do you supply cafes?
Yes. Austropical supplies açaí, superfruit sorbets, smoothie cubes and ice pops to cafes across Australia. See the range or email info@austropical.com.au.
Still wondering?
Ask the helper in the corner, or the team at the counter.